If it arrives damaged, here is what happens.
This policy applies to items that reach you damaged. Please read it before you order, and please read the note about unboxing — it protects you.
The 14-day window
If your product arrives damaged, contact us at support@calmcorner.store within 14 days of receiving it. After 14 days we are no longer able to open a damage claim for that order.
Record your unboxing
We ask you to record a video as you open your parcel for the first time, and to keep it until you are satisfied with the item.
This matters: it is your proof that the product reached you damaged. We do not accept a return without proof of the damage — photographs and, where possible, the unboxing video — so please make the recording a habit.
Sending the item back
Once we have seen your proof and agreed the claim, you send the product back to us. The cost of return shipping is paid by you.
When the product reaches us we inspect it. After that inspection is complete and the damage is confirmed, your full purchase amount is refunded to you.
What is not covered
We do not take products back simply because you have changed your mind, and we do not process a refund without the inspection step described above.
How to start
Email support@calmcorner.store with your order details and your photographs or video. We aim to reply within 24 hours and will tell you exactly what to do next.